At SpaWorld, we believe strongly in protecting the privacy of our Members’ personal information. This is a legal document that sets out how SpaWorld handles data which identifies you. You should read it in conjunction with the SpaWorld Terms and Conditions, of which this Privacy Policy forms part.

1. Emails from SpaWorld.

You are probably most interested in how we will use your email address to communicate with you, so here’s our email promise, in plain English:

Service Emails

The team at SpaWorld hate spam and will never ever send you unsolicited emails without good reason. But there are some emails that we will need to send you to provide you with a good service. These include notifications of current offers, new products that may interest you and service emails informing you of the order status and any orders we are processing.


When registering, you are given the option to receive our occasional newsletters. We use these to notify you about new features on the site, ask your opinion, and tell you about services you might not be using yet.

We only send a newsletter when there is something worthwhile to tell you about, so your inbox will never be overflowing with guff from us. Generally you’ll get a newsletter about once every six weeks.

If you decide you no longer want to receive these newsletters, or if you aren’t currently receiving it and want to,  all you need to do is change your email preferences. You’ll find this in the ‘My Account’ area once you’re logged in. Otherwise just send an email to with the word unsubscribe in the subject header or body text.

2. The information we gather and track.

Information gathered on registration. When you register for the SpaWorld Service, you provide your name, your email address, your address details and your credit or debit card details.


Third party cookies including those from Google are used on some parts of the site. They are used for tracking the success of advertising campaigns. These cookies are temporary.

3. Sharing and use of information

The over-riding principles we apply are these:

  1. We, and (where relevant) our credit card processing agents, will not supply your personal data to a third party for commercial exploitation – thus, you can rest assured that we will not sell the lists of our Members’ email addresses to a third party; and
  2. the only circumstances in which we will provide any of your personal data to a third party for non-commercial purposes are those contained in this Privacy Policy.

Credit Card information

There has been a lot of publicity about Credit Card security on the Internet so we use Protx as our payment providers. Protx operate a secure server, to process our credit card payments. They encrypt Members’ credit or debit card information and authorise payment directly. This means that Members’ full credit card details are never revealed to us. Protx may transfer to, process and hold your credit card information in countries either within or outside the European Economic Area in connection with performing their duties.

Companies in the Spaworld group

We may share data supplied by you (or collected about you) with our subsidiaries and other companies in our group, but only for the purposes described in this policy.

Changes in SpaWorld business

If all of the assets which SpaWorld uses to operate its business (or substantially all of them) are acquired by a third party, we may transfer personal data we then hold to that party so that the acquirer can continue to provide the SpaWorld Service.

Place of processing

The personal information held by us is held on and processed by computers situated in the United Kingdom.

4. Security

We have security measures in place to protect our customer database and access to this database is restricted internally. However, it remains each Member’s responsibility:

  • to protect against unauthorised access to Your Details;
  • to ensure no-one else uses the SpaWorld Service on that Member’s machine while it is “logged on” to the SpaWorld Service;
  • to log off or exit from the SpaWorld Service when not using it; and
  • to keep his/her password secret.

5. Disclosure for legal reasons

We reserve the right to communicate such of a Member’s personal information as we hold to third parties which seek the disclosure of it, and which make a legally-compliant request for its disclosure.

6. Data Retention Period.

We will retain your personal data only as long as is necessary for the purposes to which you consent under the SpaWorld Terms and Conditions and this Privacy Policy, or as is required by applicable law, and then we will delete it.

7. Contacting SpaWorld

If you have any questions about this Privacy Policy, the practices of the SpaWorld Service, or your dealings with SpaWorld, you can contact us here . You can also contact us if you wish to request from SpaWorld a copy of the personal data we hold about you or a description of that data. Please note that by law we are entitled to charge you a small sum for providing this information

8. Links to third party sites

The SpaWorld Service contains links to other sites. Spaworld is not responsible for the privacy practices, or the content, of those web sites

9. Data Protection Information

You can obtain further information about data protection laws by visiting the Information Commissioner’s website at You can search for our Data Protection Notification there, should you so wish.

10. Changes to this Privacy Policy

If we change this Privacy Policy, we will notify you of the changed document in the same way as we notify changes to the SpaWorld Terms and Conditions.